1-866-9-HERO-CARE (1-866-943-7622) info@HeroCareConnect.org

Who We Serve

Active Duty/Retired Military and Family Members

When you need specialty medical care that is not offered at the 87th Medical Group Facility on Joint Base McGuire-Dix-Lakehurst, we’re here to secure specialty appointments and diagnostic testing, in a timely manner—48 hours for non-routine specialty care appointments.

How it Works: Visit your primary care physician at the 87th Medical Group who will provide any needed referrals for specialty appointments and/or diagnostic testing. Then call 1-866-9-HERO-CARE (1-866-943-7622) to connect with a dedicated HeroCare Connect Patient Service Specialist and Navigator who will do the rest— taking care of every appointment detail, working with Humana/TRICARE and the Base, making the process smooth and seamless for you.

Veterans and Family Members

When you need specialty medical care, we are here to serve you.

Veterans Choice Program VCP

How it Works: If you are enrolled in the Veterans Choice Program (VCP), visit your primary care physician at the VA. If your primary care physician recommends a specialist and/or diagnostic testing and the VA does not offer that service or specialty, or if they cannot secure an appointment for you within 30 days, at a geographically convenient location for you, call 1-866-9-HERO-CARE (1-866-943-7622). A dedicated HeroCare Connect Patient Service Specialist and Navigator will do the rest—taking care of every appointment detail, working with the VA and TRICARE, making the process smooth and seamless for you.

Private Insurance/Medicare

If you have private insurance or Medicare, call 1-866-9-HERO-CARE (1-866-943-7622) to connect with a dedicated HeroCare Connect Patient Service Specialist and Navigator who will do the rest—taking care of every appointment detail, working with your insurer to make the process smooth and seamless for you.

If you are not part of the Veterans Choice Program and receive care from the VA, you can also call 1-866-9-HERO-CARE (1-866-943-7622). Our HeroCare Connect Patient Service Specialist and Navigators are very knowledgeable about the VA and various insurance products and coverages. Our team has a close working relationship with the region’s VA clinics and hospitals.