“Our story starts when we found out my husband, a veteran of both the Army and the Navy, had coronary artery blockages following a heart catheterization. I reached out to the VA and was transferred to HeroCare Connect. On this day our lives changed. The phone was answered by a woman who said, ‘I’m writing all of this down. I will reach out to the VA. We work with them all the time.’ When she told me her name was Angel, I knew I just had an encounter with–a real angel.
Thanks to our Angel, we navigated the VA process that can be long and complex. She maintained constant contact with the VA and received the approval to be treated. Angel had the compassion, empathy, understanding, confidence, and knowledge to see this through from the moment she picked up the phone to the moment she scheduled his appointment, showing dedication and commitment to our military and their families.”